Snatch Underwear

Welcome on the Snatch Underwear website

Customer Service

Contact

Dear customers, for any request of information inherent to your order, thank you for sending us an email to the following address : contact@snatch-underwear.com, we make a commitment to answer it as soon as possible.
You can also contact us by phone to 0033 9 65 102 101 or to 0033 6 70 351 954 from Monday to Friday from 9:00 am till 6:00 pm.

Delivery










The deliveries are assured in express by Chronopost from Monday to Saturday (except holidays) and the delivery address can't be an hotel or a post office box.

The deadline of routing is approximately of 2 working days.

Payments

The payment is due with order and you've got 4 solutions to pay :

  1. By CB on Internet, directely on our website, you will then need the number in 16 figures appearing on your Bank card (Visa, Eurocard/Mastercard, American Express...), its date of the end of validity, the last 3 figures of the cryptogram in the back of your card and possibly the code "3D Secure" « 3D Secure » set up between your bank and you. This code allows to authenticate you and to guarantee that you are indeed the carrier of the card which makes the payment. It is then more dificult to use your bank card without your agreement. It aims at reducing strongly the chances of a fraudulent use of your bank card because even in case of theft, this one could not be used without knowing this code of authentification.

  2. By CB by telephone, by calling us to 0033 9 65 102 101 or 0033 6 70 35 19 54, you just have to take your credit card and to give us the number with 16 figures appaering on the card, its date of end of validity as well as the last 3 figures of the cryptogram in the back of your card. The payment will then be made via our Terminal of Electronic Payment (TPE), which questions then your bank by network in order to obtain the authorization of payment.

  3. By Mandate (Money order) cash : you will have to print the order form on our website and to go to your post office in order to send the mandate to the following address : ARSENIC DISTRIBUTION – 2, chemin des Pradettes – 31450 Baziège (France)

  4. By bank transfer, below our bank details :

From France :

- Code Banque : 30002 (LCL)
- Code Guichet : 03837
- Numéro de Compte : 0000072422E
- Clé RIB : 32
- Domiciliation : Castanet-Tolosan (04062)

From foreign countries :

- IBAN (International Bank Account Number) : FR98 3000 2038 3700 007 2422 E32
- BIC (Bank Identifier Code) : CRLYFRPP

Exchange and returns

If you receive a defective item, please send us at the address href="mailto:contact@snatch-underwear.com">contact@snatch-underwear.com in 7 days which follow the reception of the parcel, a request of product return. We ask you then to sepcify your name and address, the reference, the size of the defective product as well as a detailed description of the defect (with photo in the support if possible).

WARNING : never send back a product without preliminary agreement by email. Any return without preliminary agreement will be refused to reception.

If ordered product presents no defect but for what you want to ask us to proceed to an exchange, please send us your request to href="mailto:contact@snatch-underwear.com">contact@snatch-underwear.com in 7 days which follow the delivery of the parcel, by specifying in this email your name, first name, the reference of the product that you wish return (as far as it was never worn, nor washed) as well as the one that you want in exchange.

WARNING : never send back a product without preliminary agreement by email. Any return without preliminary agreement will be refused to reception.

Please try underwear by above another underwear and not straight from your body.
The already worn and washed products won't be taken back nor exchanged.

Accordind to the article L.121-20 of the Code of Consumption, the consumer has an extension of 7 days to exercise his right of retraction without having to prove motives or to pay of penalty, with the exception of the exepenses of return which stay and live chargeable to the consumer. Products are to return to

ARSENIC DISTRIBUTION
2, chemin des Pradettes
31450 BAZIÈGE (France).

In case of absence during the delivery at the address given by the customer, the cooling-off period roams from the date in the proof of passage of the deliverer.

For evident reasons of hygiene, G-strings and other tangas woman will never be taken back, nor exchanged.
After the acceptance of return, we will ask you to return the intact product in its intact original packaging, well protected and immobilized (bull paper, for example) in a parcel return to

ARSENIC DISTRIBUTION
2, chemin des Pradettes
31450 BAZIÈGE (France).

WARNING : never send back a product without preliminary agreement by email. Any return without preliminary agreement will be refused to reception.

Intellectual property

All the elements of the www.snatch-underwear.com website stay and remain the intellectual and exclusive property of the brand SNATCH. Nobody is authorized to reproduce, to exploit, to modify, to rerun or to use wathever title it is, even partially, elements from the www.snatch-underwear.com website.

©2011 Snatch. All rights reserved - Snatch is a registred trademark of Arsenic Distribution
Arsenic Distribution - 2 chemin des Pradettes - 31450 Baziège (France) - Phone (+33) 09 65 102 101 - Cell : (+33) 06 70 35 19 54